At rg77, your privacy is something we take seriously. This Privacy Policy explains what personal information we collect from players in the Philippines, how we use it, who we may share it with, and how we keep it safe. By using the rg77 platform — whether on desktop or mobile — you agree to the practices described here. If you have any questions, you can reach us at [email protected] or visit our FAQ page for quick answers.
When you register on rg77, we collect your full name, date of birth, email address, mobile number, and a username of your choice. We also ask for your preferred currency — Philippine pesos — and your country of residence to confirm eligibility. This information is required to create and verify your account, process transactions, and comply with our licensing obligations. Without this data, we cannot open or maintain an account for you. All registration details are stored securely and accessed only by authorised rg77 staff.
To process deposits and withdrawals in Philippine pesos, rg77 collects payment method details such as e-wallet identifiers, bank account references, and transaction histories. We do not store full card numbers or sensitive authentication credentials on our servers. Payment data is handled through encrypted channels and shared only with licensed payment processors as needed to complete your transactions. Transaction records are retained for the period required by our regulatory obligations. If you have questions about a specific transaction, visit our FAQ page for guidance.
When you access rg77 on your mobile or desktop, we automatically collect technical data including your IP address, device type, operating system, browser version, and session timestamps. We also record which games you play, how long you play, and your in-platform navigation patterns. This data helps us optimise the platform experience for Filipino players, detect suspicious activity, and improve our mobile-first interface. Usage data is analysed in aggregate and is not used to identify you personally beyond what is necessary for security and service improvement. You can learn more about how we use cookies in the section below.
If you contact rg77 support, submit a complaint, or respond to a survey, we retain records of that communication including your name, contact details, and the content of your message. These records help us resolve issues efficiently and improve our service quality for all players in the Philippines. Support communications are stored securely and are accessible only to relevant rg77 team members. We may also send you service-related emails such as account confirmations, security alerts, and policy updates — these are not optional as they are necessary for account management. Marketing communications are separate and can be opted out of at any time.
As part of our Know Your Customer (KYC) process, rg77 may request copies of government-issued identification, proof of address, or other documents to verify your identity before processing withdrawals or as required by our licensing conditions. These documents are handled with the highest level of care and stored using industry-standard encryption. Verification documents are used solely for identity confirmation and regulatory compliance purposes. They are not shared with third parties except where required by law or our licensing authority. Once verification is complete, documents are retained only for as long as legally required.
rg77 uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse how the platform is used. Essential cookies are required for the site to function and cannot be disabled. Analytics cookies help us understand player behaviour in aggregate so we can improve the experience for Filipino users. You can manage non-essential cookie preferences through your browser settings at any time. Disabling certain cookies may affect some platform features, but will not prevent you from accessing your account or playing games.
As a player based in the Philippines, you have rights over your personal data under applicable data privacy legislation. rg77 is committed to honouring these rights promptly and transparently. To exercise any of the rights below, contact us at [email protected] with your account details and a clear description of your request.
You can request a copy of the personal data rg77 holds about you at any time.
If any of your details are inaccurate or out of date, you have the right to have them corrected.
You may request deletion of your data, subject to our legal retention obligations.
You can object to processing of your data for direct marketing purposes at any time.
Request your data in a structured, machine-readable format for transfer to another service.
You may ask us to restrict processing of your data while a complaint or correction is being resolved.
rg77 uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security). Sensitive data at rest is stored using strong encryption protocols, and access to personal data within our organisation is restricted on a strict need-to-know basis. We conduct regular security reviews and work with trusted technology partners to maintain the integrity of our systems. While no online platform can guarantee absolute security, rg77 takes every reasonable precaution to protect the personal information of our Filipino players.
We retain your personal data for as long as your account is active and for a period thereafter as required by our licensing conditions and applicable Philippine law. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to meet anti-money laundering and regulatory requirements. When data is no longer required, it is securely deleted or anonymised. If you close your rg77 account, you may request confirmation of the data we continue to hold and the legal basis for retaining it by contacting [email protected].
rg77 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email. We encourage all players in the Philippines to review this page periodically. Continued use of the rg77 platform after any changes have been posted constitutes your acceptance of the updated policy. If you have concerns about any changes, please contact us at [email protected] before continuing to use the platform.
Our support team is here to help Filipino players understand how their data is handled. Visit the FAQ page for quick answers, or log in to your account to manage your data preferences directly. New to rg77? Registration is free and open to all eligible players in the Philippines.